Order Cancellation:
Your satisfaction is paramount to us at Letina. If you need to modify or cancel your order, please contact our customer service team within 24 hours of order confirmation. After this window, your order will have entered the fulfillment process and cannot be altered.
Return and Refund:
We are committed to ensuring your happiness with every purchase from Letina. Our return and refund policy is designed to address your concerns effectively.
a. Eligibility for Returns:
• The item must be unused and in its original condition.
• It must be returned in its original packaging.
• Initiate the return within 7 days of receiving your order.
b. Non-eligible Items:
While we strive to accommodate all returns, certain items are not eligible for return or refund, including:
• Customized or personalized items, except in cases of damage or defect.
• Items marked as final sale, which are non-returnable and non-refundable.
• Returns due to incorrect or incomplete shipping addresses provided by the buyer.
• Items returned without prior authorization or refused delivery.
Return Process:
To initiate a return:
• Contact our customer service team to request a return authorization.
• Once approved, securely package the item(s) and ship them back to us using a trackable shipping method.
• Include a copy of your order confirmation or packing slip in the return shipment to expedite processing.
Return Warehouse:
For customers in the US
Receiver: Theresa Woodeshick
Address: 3051 Tech Dr St. Petersburg, FL 33716, United States
For customers in Vietnam
Receiver: Lê Thị Na
Address: 205 Le Thai To, Tan Thành, Ninh Binh, Vietnam
Phone number: +84 123 456 789
Refund Process:
Upon receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund. If approved:
Your refund will be processed and applied to your original method of payment within a certain timeframe determined by your card issuer.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged or defective item).
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund at no additional cost to you.
Lost or Stolen Packages:
Letina is not liable for lost or stolen packages. If you suspect your package is lost or stolen, we recommend filing a claim with the shipping carrier and contacting us for assistance.
We strive to make your shopping experience with Letina enjoyable and hassle-free. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us.