At Letina, we prioritize the careful and efficient delivery of your orders. Our dedicated team operates diligently Monday through Saturday to ensure swift processing and preparation for shipment. Orders are typically processed within 1-2 business days from the date of purchase. Please note that we do not fulfill orders on weekends or holidays.

 

• Production Time: 1-2 business days

Note: Customized orders may require additional processing time (2-3 days)

 

• US orders: 5-7 business days

• Vietnam orders: 3-5 business days

 

Enjoy the convenience of free shipping on all orders, regardless of destination! Your Vamahu silk accessories and items will be delivered to your doorstep without any additional shipping charges.

 

• US orders: We use USPS to ship your order

• Vietnam orders: We partner with reputable local carriers such as Vietnam Post, Viettel Post, and Giao Hang Tiet Kiem to ensure safe and timely delivery.

 

Once your package leaves our warehouse, you’ll receive a tracking number via email to monitor its journey. If you haven’t received a Shipment Confirmation email or need assistance with tracking, please contact our customer service team for support.

 

While we strive for prompt delivery, occasional circumstances such as adverse weather, holidays, or customs processing may cause slight delays. Rest assured, we’ll keep you informed and resolve any issues promptly.

 

If you encounter any issues with your order, such as delays or missing items, please reach out to us. Your satisfaction is our priority.

 

To ensure smooth delivery, please double-check and provide the correct shipping address at checkout. We regret that we cannot assume responsibility for orders delivered to an incorrect address. If you need to update your address after dispatch, contact the carrier directly.

 

In the rare event of a lost order, we’ll promptly resolve the issue by remaking and reshipping your order or providing a full refund. Your trust and satisfaction are paramount to us.